Privacy Policy

We collect only what we need to look after your pet and to stay in touch with you:

• Contact details: your name, your phone numbers, and the addresses where you would like us to visit.
• Pet details: each pet’s name, type or breed, age and weight, and whether it may react aggressively, so our team can handle it safely.
• Bookings: the services you book, their dates and times, their price and status, and the notes our groomers and vets write about your pet’s care.
• WhatsApp messages: your WhatsApp number and profile name; the messages you send us and we send you, including photos, voice notes and documents; whether they were delivered and read; and whether you agreed to hear from us or asked us to stop.
• Contact records: when and how our team contacted you about a booking.
• A record of the changes our staff make to your details and bookings, so we can tell who changed what, and when.

This website does not ask you to sign in, sets no cookies of its own and runs no analytics or advertising trackers. The “Ask us anything” form sends nothing to us: it opens WhatsApp with your question typed in, and you decide whether to send it.

The map on the home page is provided by Google Maps, which may set its own cookies under Google’s privacy policy. Like any web server, ours keeps standard technical logs, such as IP address, browser type and the page requested, for security and troubleshooting.

• To book, schedule and carry out your pet’s grooming and medical services, and to send the right van to the right address.
• To message you about your bookings, for example to confirm an appointment or to let you know your groomer is on the way or running late.
• To answer your questions and support requests.
• To keep a history of your pet’s care, so every visit can build on the last one.
• To calculate prices, and to keep the business records the law requires.
• To keep our services and systems secure and to prevent misuse.

We do not sell your personal information, and we do not use it for advertising.

We talk to you through the WhatsApp Business Platform, provided by Meta. The messages you exchange with us pass through Meta’s systems and are also covered by WhatsApp’s terms and Meta’s privacy policy.

We message you only once you have agreed to hear from us: by writing to us on WhatsApp, or by accepting our request. Until then, the only message we may send is that request, at most once a week. Reply STOP (or إيقاف) at any time and we will send you nothing more; writing to us again later tells us you are happy to hear from us again.

Your information is seen only by the GoPuppy staff who need it to serve you. Outside GoPuppy, we share it only with:

• Meta, which carries our WhatsApp messages.
• The companies that host our servers and store our data and backups, which may use it only to provide that service to us.
• Public authorities, when the law requires us to.

Some of these providers, Meta included, may process data outside Egypt.

We keep your information while you are our customer, and afterwards for as long as we need it to answer questions about past services, settle disputes and meet our legal obligations. If you ask us to delete it, we do so as our data deletion instructions describe.

Data deletion instructions

Our systems are reachable only by signed-in staff, over encrypted connections, and each member of staff sees only what their role needs. No system is perfectly secure, but we work to keep your information safe, and we will tell you if a breach affects you, as the law requires.

Under Egyptian law, including the Personal Data Protection Law (Law No. 151 of 2020), you may:

• ask what personal information we hold about you, and get a copy of it;
• ask us to correct anything that is wrong or out of date;
• ask us to delete your information;
• withdraw your agreement to receive WhatsApp messages at any time, by replying STOP;
• object to how we use your information.

To use any of these rights, email us. We may contact you on the phone number we have for you to confirm the request, so that nobody else can act on your information.

Email: [email protected]

Our services are for adults. We do not knowingly collect information about children.

We may update this policy as our services change. The date at the top shows when it last changed, and if a change significantly affects how we use your information, we will let you know.

For any question about this policy or your information, email us, or write to GoPuppy, 101 El Hegaz Street, Masr Al Gedida, Cairo, Egypt.

Email: [email protected]