Data Deletion Instructions

1. Email us at the address below, with “Data deletion request” as the subject.
2. Include your name and the phone or WhatsApp number you use with GoPuppy.
3. Tell us whether you want everything deleted, or only part of it, for example only your WhatsApp messages.
4. To make sure the request really comes from you, we will contact you on that number to confirm it.

Email: [email protected]

• Your name, phone numbers and addresses.
• Your pets’ details and the care notes about them.
• Your booking history.
• Your WhatsApp conversations with us, including photos, voice notes and documents, and your messaging preferences.
• The records of changes made to your details.

We may keep a limited record where the law requires it, such as the financial records of services you paid for, or where we need it to settle a dispute. We keep it only as long as we must, and use it for nothing else.

Deleted information may remain in our backups until they are replaced in the normal backup cycle. We do not use it from there.

We reply to confirm we received your request, and complete it within 30 days of confirming it is yours. We then email you to let you know it is done. Any upcoming bookings are cancelled when we delete your information.

We delete the copies we hold. Messages on your own phone stay there until you delete the chat in WhatsApp, and the information Meta holds about your WhatsApp account is covered by Meta’s privacy policy and settings.

You do not need to delete anything. Reply STOP (or إيقاف) to any of our WhatsApp messages and we will send you nothing more.

Privacy Policy